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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amber Murray

March 6, 2024

5  out of  5
rating by Amber Murray
"Amazing agent and team! Very friendly and trustworthy! Definitely recommend 😊"
We responded:
"Thank you very much for your kind words. As always, our team was very happy to meet with you. All the best to you!! "
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Hailey Pelton

February 13, 2024

5  out of  5
rating by Hailey Pelton
"Each time I speak with Mr. Martinez and/or his staff, it's an enjoyable experience! I feel as if I’m talking to lifelong friends. They truly care about my needs, answer all my questions, and make me feel confident in choosing State Farm!"
We responded:
"Thank you so much!! Our team is awesome! And so is our company. "
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Greg Stevens

September 22, 2023

5  out of  5
rating by Greg Stevens
"Good dude, you should have him help you with your insurance needs."
We responded:
"Thank you so much, Greg. My team and I are always looking forward to help. All the best!! "
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TIM Hodes

August 22, 2023

5  out of  5
rating by TIM Hodes
"Nice place"
We responded:
"Thank you, Tim. It’s our pleasure to be able to help you! "
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linda aguilar

July 29, 2023

5  out of  5
rating by linda aguilar
"Great customer service.."
We responded:
"Thank you so much much, Linda! We strive to give every one of our customers… the very best service. Thanks again!! "
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LILA MONTERO

May 16, 2023

5  out of  5
rating by LILA MONTERO
"Just like talking to a friend, Mr. Martinez was very knowledgeable and professional. He addressed all details and made my mind areased to make decisions. Thanks for all your hard work and sharing your experience."
We responded:
"Thank you very much Ms Montero. We always aim to help our customers find the best possible coverage, custom made for them. And we will always be here to help you with possible claims or service. Please let us know if you need anything else. All the best. "
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Gene

May 15, 2023

1  out of  5
rating by Gene
"Went to a different state farm agent after receiving a ludicrous quote from this agent. The new agent gave me a quote of 50% of what Wills was. With the same car, same info, same coverage. They didn't even care about the customer and only cared to line their pockets. Will was very demeaning in every conversation I had with him. State Farm is an amazing company, I would recommend another agent, not Mr. Will Martinez. Edit** Just to be clear, the original quote from Mr Martinez was ~$550, and what I now end up paying is $200 less due to some savings Mr. Martinez did not inform me about it. To accuse a potential customer of wanting them to bend the rules is laughable and speaks to his character. I'm happily with another agent who does things by the books.. could somehow offer me a better deal even though ALL quotes stay the same from agent to agent... hmmmmm.... PS Mr Martinez. The world wide web is open for everyone and everyone's opinion. I had a less than satisfactory experience dealing with you, and I'm letting people know on an open platform. If you feel attacked by my experience and opinion, then perhaps you should take a step back and not let the little things get to you."
We responded:
"This is an example of how a person can try to use Google reviews as a weapon. This story is completely incorrect. The rate doesn’t change between agents… as long as you tell both agents the same information about the circumstances and qualifications. And the same exact underwriting rules apply to all agents. Everyone in the team treated this person with respect and professionalism. We would not violate State Farm rules for him… that’s why he’s upset. And has now decided to take it out on our team and our agency. State Farm IS an amazing company… and our agency is and has been respected and admired for almost 40 years. We are honest and professional… always. "
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Nourdean Chakhman

May 14, 2023

5  out of  5
rating by Nourdean Chakhman
"Highly recommend working with Will and Elisa. I had a wonderful experience and they answered all my questions with patiences & detail. 10/10."
We responded:
"It was our pleasure to meet you, and to be able to help! We are always here, and ready to help. "
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Randy Vicens

November 2, 2022

5  out of  5
rating by Randy Vicens
"Will Martínez is attentive at each step of the way, and a very personable too. He took all aspects of my needs as if they were his own! He held our hands each step of the way, until we were satisfied with all our needs. I was very pleased in also having him as a professional friend. Randy Vicens, Airline Pilot & Custumer."
We responded:
"Wow, Randy! Thank you very much for the kind words. It’s our pleasure to help you, and to help you navigate this sometimes complicated and aggravating part of life. Let us know if there’s anything more we can do for you! Will and Team."
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Lauren Guinot

November 2, 2022

5  out of  5
rating by Lauren Guinot
"Best Insurance Agent in the area. Answered all my questions and found the best plan considering my needs. Extremely Recommended."
We responded:
"Thank you so much, Lauren. It is our pleasure to help!! Let us know if there’s anything else we can do to help!!"
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chi chau

July 15, 2022

5  out of  5
rating by chi chau
"This State Farm Agent is the Best. Thank You Misty for handling all my questions and problems and always respond fast and courtesy. Been with this agent for years now and never regret switching over. Thank You"
We responded:
"Thank you so very much, Chi! We strive to give the best possible service, while offering the best product for you. Misty and our team are always ready to help. Thank you!!"
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maija solis

August 16, 2021

5  out of  5
rating by maija solis
"Fantastic customer service (Tori&Misty), either answers the phone or calls back immediately. As a young adult, they made going about insurance with ease."
We responded:
"Thank you so much, Maija. Our local office team is committed to the best possible customer service. Our State Farm claims partners and our the back office folks… are the best in the industry. Thank you so much for highlighting Misty and Tori… they are the best!"
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Katie Emden

December 4, 2020

5  out of  5
rating by Katie Emden
"Was apprehensive about switching insurance companies, but Abbie Anderson was absolutely amazing. She was very informative, professional, and helpful making the process as easy as possible! I am now saving over $100 on monthly insurance thanks to Abbie!"
We responded:
"Hello, Katie!! This is Will. I am so happy we were able to help you... that you were able to save. And... remember, if you ever have a claim, our Claims partners are the best! We have a fantastic team in our office... they help the several generations of customers we have in our book of business... that have trusted this agency for over 33 years. And yes... Abbie is awesome. Thanks again!! Will"
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A. Cantu

March 6, 2020

5  out of  5
rating by A. Cantu
"Great place, been with them for years."
We responded:
"Thank you very much, Alex. We appreciate you. We strive to serve with care and professionalism. As well as a “good ol’ South Austin relaxed feel”."
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Sam Herrington

December 2, 2019

5  out of  5
rating by Sam Herrington
"Great experience. I got several quotes and this agency was by far the nicest, most professional, and fast in delivering their quote. The quote was far more competitive than my previous car insurance company and I got more coverage. Great staff and the app is easy to use. Thank you Misty for the top notch service."
We responded:
"Sam... thank you very much for your note. We do have a great team. As far as the cost of the coverage... as you found out, State Farm is very competitive... but what we truly are best at, is our service. Whether it’s from our office or our claims and corporate partners. State Farm has been number one in Home and Auto insurance for many decades, for a reason. We try to be the best we can, every day. Let us know if we can help you or your friends and family. All the best to you and yours!"
Profile photo of Chad Hart (Inertia Tours)

Chad Hart (Inertia Tours)

May 20, 2019

5  out of  5
rating by Chad Hart (Inertia Tours)
"I highly recommend Will's agency. I have all my insurance - 2 trucks, 1 car, homeowners, additional rider for some personal property as well. The rates are not absolutely the lowest but I feel as a business owner it is made up by the service. Sitting on the phone with someone in India quoting a rate is annoying. Generally rates I've gotten from other cut rate insurance is great for 6 months, then their game is they go up over State Farms rate. I lack the time to constantly shop for insurance. I was with an agent with All State that was fine too but they weren't local as Will is here in South Austin."
We responded:
"Thank you very much for your thoughts, Chad. State Farm has never been the cheapest... but we always strive to be the best. Thank you for your business!!! We appreciate it. Come see us. Will and Team."
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Shona Mercer

April 16, 2018

5  out of  5
rating by Shona Mercer
"Ashley Casey Deshay is a great agent!! she is pleasant to work with very knowledgeable, patient and caring she will also go that extra mile.. it has been a pleasure working with her here at StateFarm"
We responded:
"Thank you!!! Ashley is a great part of our team!!!"
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Pam Bushman

March 13, 2018

5  out of  5
rating by Pam Bushman
"Professional, know his stuff!"
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Dean Cook

March 12, 2018

5  out of  5
rating by Dean Cook
"Will has been in the insurance for 30 years and not only brings a wealth of experience, but also a level of trust and integrity that is unmatched."
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Kathy Woolner

March 8, 2018

5  out of  5
rating by Kathy Woolner
"Competent and experienced."
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Nilsa Ramirez

March 8, 2018

5  out of  5
rating by Nilsa Ramirez
"Will Martínez have been in the Insurance business for 30 years. He have always been the perfect example of professionalism and honesty. I would highly recommend him."
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dkrykard

March 8, 2018

5  out of  5
rating by dkrykard
"Great experience with State Farm and Will Martinez!"
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Jeff Davis

March 8, 2018

5  out of  5
rating by Jeff Davis
"Great guy. Very customer focused and has great insurance product knowledge."
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Ricardo L. Nazario

March 7, 2018

5  out of  5
rating by Ricardo L. Nazario
"If you are looking for an honest and experienced insurance agent you should consider Will Martinez. Will brings to his clients more than just 29 years of experience in the insurance business. He is honest, pleasant to work with and has his clients best interest at heart. Happy to recommend Will and State Farm Insurance to any person looking for a hassle free insurance agent and company. Sincerely, RLN"
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Tony Iannarone

March 7, 2018

5  out of  5
rating by Tony Iannarone
"I have known and have done business with Will for 30 years. He is simply the best."